Terms & Conditions

REFUNDS & EXCHANGES

Due to the nature of production in that a customer’s items are made per order, Real Talk Goods does not offer refunds or exchanges at this time. We do want you to have a pleasant experience with us! If there’s a problem with your order, or if you have questions or need assistance, please contact us via email at realtalkgoods@gmail.com and we will remedy this as best as we can. If an item arrives defective, please notify us via email within seven days of delivery, and please include a pictures of the defective item.

SHIPPING & DELIVERY

The estimated delivery time is just an estimate, not a guarantee. Not including a processing time of two to three business days, most orders arrive within two weeks. Here are general estimations for shipping times based on the product category:

Estimated shipment times for apparel: 7 to 18 days
Estimated shipping times for drinkware: 5 to 8 business days

If you do not receive your goodies within the estimated time, please don’t hesitate to reach out to us at realtalkgoods@gmail.com and we will happily help remedy this.

If an order is placed for more than one product (meaning you are purchasing multiple goodies at once), please be aware the times may arrive separately depending on the product type/category. This is largely due to the packaging material used.  For example, if you order one mug and one sweatshirt, you will likely receive two deliveries as these items are packaged separately and they may arrive within a few days of each other. We appreciate your understanding in this matter!

You can read more about our Shipping Policy here.